The customer support that you will get from your shared website hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an active account. Prompt and accurate info regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine web hosting provider and not from a reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them directly, it is quite possible that you'll wait for a few days so as to get an answer to any query, so your web sites may remain offline for quite a while. Alternatively, a company that offers various options for communication and has a technical support team available at any time can assist you right away and help you limit or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

All our Linux shared website hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our website hosting solutions before you make an order or you're a current customer and you have any kind of question or a problem, you can contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - several phone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any troubles which require extra time to investigate and take care of. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, so regardless of what the problem is, it'll be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic questions. Our agents will help you pick the right package or supply you with info about our servers, to verify whether the system requirements for your web sites are met. In case you're an existing client, you will also be able to contact us through electronic mail or through our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that if you employ these 2 ways of contact, you'll receive an answer within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other service providers, even big ones, you'll be able to compare the reply time because it often takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS

In case you acquire a virtual private server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local telephone numbers in the United States, the UK and Australia along with a live chat service. If you're an active customer and you're looking for help with some technical issue that requires longer time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an e-mail message and we will take care of the trouble and send you a reply within one hour. The answer time is guaranteed 24/7, including weekends and holidays, but for most issues it takes no more than half an hour to receive support. Our support service covers the VPS plus all the pre-installed software it comes with, so if you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

All the dedicated server packages that we offer come with 24/7 support via numerous methods of communication and with a one-hour max response time warranty. When you want to find out more about the plans or you have some billing or general questions, you'll be able to phone one of the local numbers that we have around the globe or you may use our live chat support and talk with a live agent. For strictly tech problems which require some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to track a given matter. The answer time for them rarely surpasses 30 minutes, so that you can forget about waiting for an entire day in order to receive assistance. Our support service is available for all server-related issues, and the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider adding the Managed Services upgrade that we provide with all packages.