There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you select is a ticketing system. It’s the least complicated correspondence channel for several reasons. In case no customer support engineer is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably be received. Also, you can copy & paste large pieces of info without the need to worry about spelling errors, and in case a given problem needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always see the steps taken by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, which implies that if you need to provide info or to adhere to directions, you’ll have to use at least two different admin dashboards and this number could increase if you’d like to administer multiple domains. Besides, a lot of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with many other web hosting providers, the trouble ticket system that we use with our Linux shared website hosting is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You will not have to remember several sign-in names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one place. So, if you’ve got a question or stumble upon a problem, you can get in touch with our client care staff representatives momentarily. Our ticketing system offers a clever search mechanism. This means that even if you have posted many tickets through the years, you’ll be able to find the one that you need without hassles. Furthermore, you can read knowledge base recommendations for handling commonly faced problems.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you won’t need a different support platform to contact our client care staff – you can do that on the spot if you experience a difficulty. Opening a new ticket requires several clicks of the mouse and finding an older one is just as easy. With our intelligent search filter, you can quickly track down any ticket that you have already posted. You can send a ticket whenever you wish as our client care team members are available to you 24x7x365 and answer in no more than 1 hour, although it seldom takes that much to receive a response. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about needing to log in and out of 2 or more platforms to solve a simple problem.