If you have a site, a problem might always surface and it does not necessarily need to be connected with the web hosting service itself. For instance, something might go wrong when you update a software app or some important content may be modified or deleted unintentionally. Regardless of what the nature of the problem is, you will have to get in touch with the respective customer care team and request them to retrieve a backup or to help you deal with the problem that you are struggling with. How quickly they will do that will determine the span of time that your websites will be unreachable. For specific sites such as social networking sites or online shops, an extended downtime period can too often mean lost customers and money. That being said, it is quite important to use the services of a web hosting company that offers not only a very good tech support service, but also a prompt one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max response time for any technical support ticket that you submit or any e-mail that you write is only 60 minutes, even in case you contact us on weekends and legal holidays. Regardless of the essence of your issue or inquiry, we will help you out momentarily and will give you the necessary information to resolve any problem with your websites. The actual reply time commonly doesn’t exceed fifteen-twenty minutes, which suggests that you can forget about waiting around for hours to get an issue sorted out or what is even worse – waiting around a whole day only to obtain an answer that more info is needed while nothing is sorted out. We’ll assist you in no time just because we understand precisely how invaluable time can be in the dynamic online sphere. The one-hour reply time guarantee applies to any billing or technical query that you might have with regard to our Linux shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we realize exactly how crucial it is to get prompt help, we promise that you’ll never need to wait around for more than 1 hour to get a response to any trouble ticket that you send via your semi-dedicated server CP. As a matter of fact, you will rarely have to wait for more than twenty to thirty minutes and this applies to any issue irrespective of what its nature is – billing, general or technical. On top of that, our technical and client support staff will be at your disposal 24 hours a day, 7 days a week, 365 days a year, which is the reason why even in case you post a ticket during official holidays, you’ll always receive a blazing-fast reply, which will contain the answer to an enquiry, the solution to a predicament or the information needed to solve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never need to waste a day waiting around for a response like you would with lots of other hosting companies.