Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail requires additional assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you order our Administration Services package, all of the server management services included there will be carried out at a time of your choosing.
A Premium–Quality Customer Support Service
We’ll be available to you 24/7 to respond to any queries that you may have with regard to our Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help handling server admin procedures, you can have a look at our Administration Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services
A User–Friendly Help Section
We have equipped the Control Panel with a comprehensive knowledge base, which features extensive explanations of all its features and functions. Furthermore, we have created exhaustive video tutorials that will further disclose to you how to perform a given task or resolve a commonly encountered issue. The help articles and the tutorial videos are readily accessible from every Control Panel section through the Videos and Help buttons situated in the upper right corner.