Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Control Panel you can find an in–depth Help section offering tons of articles and frequently asked questions. They are contributed by our support team of qualified technicians. Just type in your question and our intelligent software will show you the most suitable answer.

  • Top quality support service
  • Tutorial Videos

  • For those who’d like to learn how to resolve a typically encountered issue by watching a how–to video, we’ve added a collection of video tutorials to our Control Panel. All the videos are brief and simple to comprehend. They offer you visual demonstrations of different site management operations.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 customer service with a one–hour support ticket response guarantee. A group of qualified technicians will be available to you to respond to all the enquiries that you might have. During off–peak periods, a reply will be provided in even less than twenty minutes.