1 hour ticket response
Quick support is our top priority and that’s why we’ve got a team of competent support engineers who will be happy to provide a swift solution to any question that you could possibly have. Simply send your trouble ticket from the Control Panel and we will reply back to you within sixty minutes in the worst case scenario. Actually, we work hard and aim for a 20–minute technical support ticket response time.
A First–Rate Help Desk Service
Our help desk support staff representatives possess huge experience in the Linux shared website hosting business and are competent enough to deliver a fast answer to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the helpdesk ticket will be forwarded to a developer or system administrator for additional assistance.
An Intuitive Help Center
To help you find a quick suggestion on how you can use a particular service, we have implemented a very intuitive Help section in our Control Panel. You can browse through a big collection of web hosting account administration articles and website management articles, consult the F.A.Q. library or check our educational video tutorials.